How to spot repeat vendor exceptions before they become customer problems
How to spot repeat vendor exceptions before they become customer problems, with a practical tracking approach.
Free Newsletter + Field Notes
The Bates Operations Brief
A free, occasional newsletter for boutique STR/MTR property managers, rental operators, owners, office managers, and operations leads managing approximately 20-100 units, recurring turnovers, vendors, and follow-up. Each issue answers one practical operations question in plain language, with a small next step you can test before adding more tools or staff.
Recent field notes
When automation should support an operator, not replace one
When automation should support an operator, not replace one, and how to tell whether a workflow is ready.
Where dispatch teams lose time between the call and the schedule
Where dispatch teams lose time between the call and the schedule, with a practical way to review the handoff.